FAQ – Frequently Asked Questions
Do you have a physical store?
We don't have a physical store. Emiliana is a 100% online brand, with personalized customer service via WhatsApp. We also offer in-person appointments at our office in Americana (SP), by appointment only.
Is there a shipping fee?
Shipping is free throughout Brazil.
How is the shipment done? Is it safe?
Delivery is handled by the Postal Service. As soon as the order is posted, you will receive an email with the estimated delivery time and tracking code to monitor the delivery. Shipping is completely secure: we are responsible until you receive the product.
What are the payment methods?
We offer the following payment options:
- Credit card: in up to 10 installments without interest.
- Pix payment upfront: with a 10% discount.
- International customers: payment via PayPal.
What is the lead time for a custom-made piece of jewelry?
On average, 20–30 business days.
How do I know my size?
To find out your finger size, we have a measurement guide available, click here. If you have any questions, our team is available to help and guide you in choosing the ideal size for your ring.
Do you deliver internationally?
Yes, with deadlines and costs calculated at checkout.
Authenticity & Materials
- We produce all jewelry in 18k (750) gold with natural gemstones.
- An invoice and an internal certificate of authenticity accompany each piece.
- Diamonds above 0.50ct may have an international certificate (GIA/IGI), when applicable.
Jewelry Care
- Avoid contact with perfumes, creams, swimming pools, or the sea.
- Remove when participating in sports or impact activities.
- Store in a case or individual bag to prevent scratches.
- Cleaning: warm water, neutral soap, and a soft brush.
- Perform periodic inspections to check claws and latches.
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